Links on Quality Control

Quality Control

These are the links of the videos seen in class.

7 QC Tools  

Quality Management 

Total Quality Management

Prof. Aaron Torres

Guidelines Oral Presentation II

UNIVERSIDAD TECNICA NACIONAL

Business Communication I / III Term-2013 Oral Presentation # (15 %) Professor: Aaron Torres

Guidelines:

1.       Work in groups of three.

2.       Create THREE role plays about:

a.       A costumer complaining about a good or service, and provide a satisfactory solution to your customer.

b.       A successful job interview

c.       A bad job interview

3.       Include the information from the PPP and readings

4.       Minimum time 8 minutes – maximum time 15 minutes

5.       Bring a WRITTEN draft of the dialogues being used in the role plays

6.       Reading is not allowed.

7.       5 % each of the role plays. Group evaluation.

Complaints and Post Sales Process

This is the link to the PPP, Prof. Aaron Torres

Complaints & Post Sales Process